Business Address
COLORCARATO, Second Floor, Plot No 19, Snehmudra Society, Varachha Flyover, Kapodara Industrial Area, Varachha, Surat, Gujarat, 395006, India
Support Email Address
Support Phone Number
Customer Support Hours
Drop us a message whenever you need assistance by filling out our contact form. Our support channels are open Monday through Saturday: 10:00 AM – 6:00 PM Indian Standard Time (IST / UTC+05:30).
Response Time: Written inquiries received before 6:00 PM IST, Monday through Saturday, receive a reply by 6:00 PM IST the same day. Messages received at or after 6:00 PM IST, or on Sunday, receive a reply by 6:00 PM IST on the next customer support day.
Frequently asked questions
How can I contact ColorCarato?
You can email info@colorcarato.com, call +91 90999 60199, or use the contact form above. For questions about an existing order, please include your order number.
What are your customer support hours?
Our team is available Monday–Saturday, 10:00 am–6:00 pm, Indian Standard Time (IST / UTC+05:30). You can submit an email or contact-form message at any time.
When will I receive a reply?
For written messages arriving before 6 pm IST on a Monday–Saturday support day, we respond by 6 pm that day. Messages arriving at 6 pm or later, or on Sunday, receive a response by 6 pm on the next support day.
How long will my order take to arrive?
Delivery includes order preparation and courier transit:
- Preparation: 1–2 business days for ready-to-ship items; 3–11 business days for made-to-order and personalized items.
- Courier transit: 4–7 business days within India; 4–12 business days to supported international destinations.
Shipping business days are Monday–Friday, excluding applicable public holidays. See our Shipping Policy for order cutoff times, destinations and full delivery details.
Can I return my jewelry?
For eligible standard catalog jewelry, you can request a return within 30 calendar days of delivery. Items must be unworn and unaltered, with intact security tags, original packaging and any original certificates.
Personalized, engraved and bespoke jewelry is excluded from voluntary change-of-mind returns. Your statutory rights remain unaffected. See our Refund Policy for eligibility, return costs and instructions.
What should I do if my item arrives damaged or incorrect?
Email info@colorcarato.com with your order number and a description of the problem. We cover return shipping for damaged, defective or incorrect items. Our Refund Policy explains the available remedies and applicable timeframes.